Shipping & returns
Discreet shipping, simple returns.
Delivery times, shipping costs and how to return, all in one place. Everything in line with our shipping and refund policies.
Delivery times
When your order arrives.
All orders are sent in fully discreet, anonymous packaging, with no reference to the brand or the contents on the outside. Once your order has shipped, you receive the tracking number.
If you are not at home, CTT leaves a notice with the post office where you can collect your order.
Delivery times are estimates and may vary due to customs, public holidays or carrier constraints.
How to return
Return in four steps.
You have 14 calendar days from receipt to exchange or return.
Contact us
Write to contacto@cbdlegalpt.com or use the form, with the products you want to return and the reason.
Contact form →Pack
Packaging in perfect condition, with no signs of opening, with a copy of the invoice or the order number.
Send
We email you the return address. Return shipping costs are paid by the customer.
Refund
Within 14 calendar days of receipt and inspection, using the same payment method, including standard shipping.
Exception: sealed products which, for health protection or hygiene reasons, have been opened after delivery.
Common questions
Shipping and returns, in short.
Is shipping free?
Yes, on orders from €60. Below that amount, shipping costs are shown at checkout before you pay.
Can I have it delivered to another address?
Yes. At checkout, enter the new address in the «additional notes» field. You can also leave other instructions there, for example if you will be away on a certain day.
My order arrived damaged. What now?
If the packaging shows visible damage on delivery, check the contents straight away and file a claim with the carrier. If the packaging is fine but the items are damaged or faulty, write to us at contacto@cbdlegalpt.com.
Do I need to give a reason for returning?
No. Consumers resident in the European Union may withdraw from the contract without giving a reason within 14 calendar days of receipt. The exception is sealed products which, for health protection or hygiene reasons, have been opened after delivery.
Still have questions?
Talk to us.
We reply within 24 business hours.